Quality policy

The Istrian Development Agency has been applying a quality management system according to the ISO 9001 standard since 2004.

Quality policy is an integral part of the development of the Istrian Development Agency and it derives from its mission and vision for the purpose of efficient business operations and efficient implementation of business activities, and is focused on encouraging small and medium entrepreneurship of the Istria County.

The Istrian Development Agency conducts its activities to the satisfaction of all interested parties and beneficiaries, considering all their needs and problems and solving them in a satisfactory manner, in accordance with legal regulations and requirements.

Therefore, the needs of the beneficiaries are taken fully into consideration. In order to continuously improve efficiency, annual plans and targets are monitored through appropriate metrics, established as part of the monitoring and measurement system, in accordance with ISO 9001 requirements.